VALENTINE’S DAY POLICY/PICK-UP & DELIVERY

• 13th: 11am - 6pm
• 14th: 10:30am - 7pm
• 15th: 12 pm-2pm 

Please note:

• We do not meet at your location or where you are parked. All pickups must occur at the designated pickup point.
• Please call us with your order number(4digits) or name upon your arrival at 6000 McKay Ave, and our staff will come down to assist you.
• Due to the high volume of calls, we may miss your call. If you're unable to reach us by phone, please text us at 236-868-9292 with your order information. We appreciate your patience and understanding.

• We won’t be able to send a pickup-ready notification, but your order will be ready on your selected pickup date. Please also mention your approximate pickup time: 11 AM–12 PM /1–3 PM/ 4–6 PM.

*Parking :Street parking is available surrounding the building. Alternatively, you can park for free in the underground parking of the 6000 McKay building. Please note that you may need to walk from the parking gate to the pickup point.

[DELIVERY] 

All deliveries during the Valentine’s Day  from the 13-14th will be completed by 7 pm from 9am. Unfortunately, we are unable to provide tracking for estimated arrival times. 

 We do not accept Same-Day Delivery orders for the 13th-14th (next day delivery cut off by 10 pm). While same-day pick-up orders are available please note that your selection may be limited.

If you have an urgent order, call us at 236-868-9292, and we will assist you to the best of our ability.

*Please note that we do not provide photos of individual orders' final look due to extremely busy days.

[POLICY]

Refunds

WE DO NOT OFFER REFUNDS.In the rare event that flowers arrive damaged, please contact us immediately at 236-868-9292 within 6hrs of delivery arrival.

Flowers are highly sensitive to their environment. Our policy allows exchanges or refunds only on the same day of pickup or delivery, as we guarantee their freshness at that time. We cannot be held responsible for any changes in condition after pickup.

To ensure the best experience, we recommend picking up or having flowers delivered on the same day they are needed. Unlike traditional flower shops, we do not store flowers for extended periods. Our floral designs are created under optimal conditions, and we thoroughly check their quality before they leave our care.

Please understand that we cannot accommodate complaints about flowers wilting earlier than expected or any issues arising after pickup.

Flowers are sensitive to temperature and direct sunlight. Some varieties, such as peonies and tulips, may bloom quickly in warmer conditions. We are not responsible for any issues—such as early blooming or wilting—caused by the recipient’s absence at the time of delivery.

All orders placed for Valentines collection are FINAL SALE.

• No refunds, exchanges, or cancellations will be accepted during this period.

• If you are unable to pick up your order, we can issue store credit only for future purchases.

• We are not responsible for any false or misleading information provided by customers.

• Please review all policies and notices on our website before placing your order.

Delivery Policy

• If the driver fails to deliver your order (e.g., recipient is absent), the order will be re-delivered the next day with an additional delivery fee.

• We do not offer refunds if delivery cannot be completed on your selected date.

• We are not responsible for delivery delays due to recipient unavailability.

• Please double-check delivery details before placing your order.

• Due to the high volume of orders, we cannot change the delivery address once your order has been processed.

Important Customer Information

• Please provide the correct sender’s email and contact information in case we need to reach you. If we are unable to contact you or receive no response to our requests, we will not be held responsible for any issues that arise.

• We do not attach receipts to your order.

Important Notice Before Placing an Order

While we have had overwhelmingly positive experiences with our wonderful customers, we have also encountered occasional challenges. To ensure a smooth experience:

• Our staff may request a text confirmation upon pickup.

• Our delivery drivers will capture photos upon delivery to document the flowers’ condition upon arrival.

For pickup orders, please inspect your flowers at the time of pickup and inform us immediately of any issues. Once pickup is complete, we cannot offer exchanges or refunds. The responsibility then shifts to the person who picked up the order. Please do not call us after the pickup is completed regarding any issues.

Floral Disclaimer, Quality & Care Policy

All arrangements shown are examples of size, color, and flower varieties available on the day. Due to seasonal and daily floral availability, the final design may vary slightly from the photos. Each bouquet is hand-made, and the finished look may differ depending on the florist’s individual design style.
As flowers are natural materials, minor scratches, markings, or petal imperfections are normal and will not be considered a valid reason for refund or exchange. Some flower varieties naturally feature vintage tones, shaded guard petals, or color variations. These characteristics are part of the flower’s natural beauty and help protect the bloom, allowing it to last longer—this does not indicate poor quality.
Fresh Flower Care
Fresh flowers naturally require water and a cool environment to last longer (except for tropical varieties). We recommend changing to clean, cold water every other day and trimming the stems at a diagonal angle to help the flowers absorb water effectively.
Flower longevity varies greatly and depends on temperature, humidity, hydration, and overall care after pickup or delivery. Once the flowers have left our care, we are not responsible for their lifespan and cannot guarantee how long they will last. No refunds or replacements will be provided based on vase life after receipt.

We appreciate your understanding and cooperation!